How To Order

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What is the status of my order? It just says "pending" online.
If you have been waiting for your order over 7 weeks, please call Mil-Art for a status update (603 746 1166). Otherwise, your order is most likely still going through our standard customization process.
I don't see the image I want online, how do I know if it's available?
Call us at 603 746 1166.
We have a new crest that we want to upload to your website, how do we do this?
You will need to contact Mil-Art. Please send a jpg file 300 dpi or greater of your image to sales@milart.com. New art will be subject to the new art fees.
I'm confused about the rate/rank blocks. What do I put in the blocks if I want JUST a picture of my chevron?
Fill in rank block only. What if I want a picture of my chevron with the rating badge? Fill in both rate/rank blocks.
What if I don't want a picture of my chevron/rating badge but I want my rank as part of my name?
Include it in your personalization but do NOT fill in the rate/rank blocks.
How much personalization can I have on my mug?
2 lines, not more than 25 characters. We use Old English as a default font but you can request any Word font.
Is there a minimum purchase quantity for all orders?
There is a minimum purchase quantity of 36 required for Glassware, Stainless Steel, Acrylics, and Dinnerware.
Is artwork included in the price?
Yes, the front decoration is included with all purchases. There are additional fees for adding other decorations and personalization.
Can I place my order via mail or fax?
Yes, just follow the steps below:
Ordering Ceramic Mugs & Steins
  1. Indicate the quantity.
  2. List the Item number.
  3. Indicate the artwork to go on the front and/or back.
  4. List any optional designs, rate & rank, and personalization if desired.
  5. Calculate the unit cost by adding the item price to any add-on prices.
  6. Calculate the total line item cost by multiplying the quantity to the unit cost.
  7. Calculate any art fees if applicable.
  8. Calculate the Shipping and Handling charges.
  9. Calculate the total price of the order by adding all line items.
Artwork

All mug and stein prices include your choice of a front decoration. We have over 25,000 military logos, images and crests in our database. If you're not sure if we have your unit, command or ship's insignia, please check our website or contact our customer service department. Toll Free (800) 445-6847, Local (603) 594-0011, or email info@milart.com.

You may submit any piece of art which represents your intended finished art. Size of submitted art should be no less than 3" diameter. Be sure to enclose a color copy, sticker or patch of your insignia. Your insignia will be kept permanently on file for future orders. Repeat orders have no minimum quantity requirements.

Ordering Glassware, Stainless Steel & Acrylic
  1. Indicate the quantity (minimum 36 for each item).
  2. List the Item number.
  3. Indicate the artwork to go on the front or back (Choose from Single Color and Multi-Color Insignia).
  4. Indicate Gold or Platinum banding for Glass if desired.
  5. Calculate the unit cost by adding the item price to any add-on prices.
  6. Calculate the total line item cost by multiplying the quantity to the unit cost.
  7. Calculate any art fees if applicable.
  8. Calculate the Shipping and Handling charges.
  9. Calculate the total price of the order by adding all line items.

Note: Additional designs, copy and/or personalization are available for Glass orders only. Please contact our customer service department to inquire.

Artwork

All glass, stainless steel and acrylic prices include your choice of single color decoration. For multi-color insignia (Glass only), there is an additional fee per item. We have over 25,000 military logos, images and crests in our database. If you're not sure if we have your unit, command or ship's insignia, please check our website or contact our customer service department. Toll Free (800) 445-6847, Local (603) 594-0011, or email info@milart.com.

You may submit any piece of art which represents your intended finished art. Size of submitted art should be no less than 3" diameter. Be sure to enclose a color copy, sticker or patch of your insignia.

Payment

All custom orders must be paid for in advance. We accept checks, money orders, government purchase orders (on a fast pay basis only), VISA, MasterCard and Discover.